Scope of services
We provide fixed-scope packages and custom engagements described in writing. Outcomes depend on your environment and cooperation. We do not provide guarantees or unrealistic claims.
Acceptable use
You agree not to misuse training materials or tools and to comply with applicable Swiss/EU laws. We may suspend work if there is a legal or ethical concern.
Disclaimers
Information and materials are provided with reasonable care. To the extent permitted by law, we exclude liability for indirect or incidental loss. Mandatory liability under Swiss law remains unaffected.
Payment & scheduling
- Invoices are payable in CHF within 14 days unless stated otherwise.
- Travel within Zürich is included in listed packages; other travel may be billed at cost.
- Scheduling changes require at least 3 business days’ notice.
Returns & cancellations
- Workshops/training: 100% refund if cancelled ≥5 business days before the date; 50% refund if 2–4 days; non-refundable within 1 business day. Rescheduling is free once if requested ≥3 days in advance.
- Fixed-scope services: refundable pro-rata for unrendered time if you cancel after kickoff.
- Digital materials: due to their nature, once delivered they are non-returnable.
Claims & contact
DigitalShieldEdge GmbH — Badenerstrasse 141, 8004 Zürich, Switzerland. Email: legal@digitalshieldedge.com. UID: CHE-499.321.852.